Here is a growing list of commonly asked questions about our products and services. We aim to update this list regularly.
If the answer you're looking for is not here, please contact us directly with your inquiry.
We utilise Australia Post for our interstate and some local deliveries. The cost of shipping depends on the amount of products and weight of your order. This price is calculated automatically during check out and you will see this cost displayed before you make your purchase. For orders placed for delivery within Victoria, we have a Free Shipping option on any order over $49AUD!
We process all online payments through PayPal, which accepts all major credit cards. If you don't have a PayPal account, please select the "I don't have an account" option and enter your card details as instructed on their site. Alternatively, if you select to pickup your order at our Port Melbourne tortilleria, you will find an option to pay on pickup where you can pay with cash or debit/credit card via eftpos.
Depending on your location, it can take 1 to 6 days. Our El Cielo dispatch team aims to send all orders the day after they are received. You can also estimate the delivery time by visiting the Australia Post site here. We ship from postcode 3207.
Once you place your order online, our packing team collects and packs all your items and prepares your order for dispatch. That same day or the early morning after, your order is taken to an Australia Post centre for delivery under their terms.
As soon as you place your order you will receive an email with a copy of your invoice. You should also receive a printed copy of this with your order.
Our packing team aims to fulfil your orders and securely pack your items as best as possible, however once it leaves our premises it is up to Australia Post handling to take care of it until it arrives to you. If for any reason your product was damaged on transit or there is something missing, please don't hesitate to contact us to discuss replacement options.